Frequently Asked Questions
Reliable Answers to Our Most
Common Questions
We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Your First Order!
What should I prepare for the first pickup?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Can I add extra items to my order when you collect…
Yes! You can add extra items to your order at the time of collection. Simply inform our driver, and we will update your order accordingly. Additional charges may apply based on the items added.
Can I order by phone or email?
Yes, you can place your order by phone, email, or through our website. If you prefer to order by phone, simply give us a call, and our customer service team will be happy to assist you with your order. You can also email us your order details, and we will process it promptly. For the most convenient and fast experience, we recommend using our website, where you can browse products, select items, and securely complete your purchase online at your convenience. If you have any questions or need further assistance, don’t hesitate to reach out!
Where are my clothes cleaned?
Your clothes are cleaned using professional eco-friendly and organic detergents, ensuring a safe and sustainable approach to fabric care. For dry cleaning, we utilize advanced, professional-grade dry cleaning machines that are designed to provide the highest quality results while being gentle on your clothes. This process not only ensures your garments are thoroughly cleaned but also minimizes environmental impact, so you can feel confident about your choice to clean with us.
Why do women’s blouses cost more than men’s shirt?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Are there any fabrics you don't clean?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
How can I pay for the services?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Dry Cleaning
What if my clothes are damaged?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
What all is included in your service?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Do you furnish the cleaning supplies?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Wash, Tumble Dry & Fold
Do I need to weigh my Wash, Tumble Dry & Fold bag?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
What temperature do you wash the clothes at?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Do I get to keep the bag?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Ask Your Question
We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.